Cancellation & Credit Policy
Subscriptions cancel future renewals; failed generations automatically return credits
Last Updated: October 9, 2026
Overview
At Animon AI, subscriptions can be cancelled for future renewals, while failed generation tasks automatically return the credits they consumed. This policy explains how cancellations, credit returns, and billing reviews work.
Credit Purchases
Credit purchases are delivered instantly upon successful payment and are generally final because they are digital goods. One-time credit packs are valid for 3 months, and unused credits expire according to their plan terms.
Automatic Credit Refunds
Animon AI automatically refunds credits in the following situations:
Failed Video Generations
If a video generation fails due to technical errors (including upstream AI provider errors), your credits will be automatically refunded to your account within minutes.
Content Policy Rejections
If your generation is rejected due to content policy violations (such as uploading photorealistic human images), no credits will be charged.
System Errors
If credits are deducted but no video is produced due to system errors, the credits will be automatically restored.
Manual Billing Review
For billing errors or exceptional account issues, you may request a manual review:
Technical Issues
If persistent technical problems prevent you from using the service, contact support for evaluation. We may provide additional credits, service extension, or another fair resolution.
Service Concerns
If you are unsatisfied with the service quality, please contact support. We will review the case and may offer additional credits or service assistance.
Billing Errors
If you were charged incorrectly or multiple times, contact us immediately with your payment details for correction.
Non-Refundable Situations
The following situations are generally not eligible for refunds:
- Credits that have already been successfully used for video generation
- Subscription cancellation does not refund the current paid period; it only stops the next renewal
- Account suspension due to Terms of Service violations
- Price changes or promotional differences after purchase
- Unused credits that have expired according to your plan terms
Subscription Cancellation
For subscription plans (Monthly or Yearly):
Cancel Anytime
You can cancel your subscription at any time from your account settings. Cancellation only stops the next renewal and does not create a refund for the current paid period.
Access Until End of Period
After cancellation, you retain full access to your plan benefits until the end of your current paid period.
Unused Credits
Unused credits remain available until they expire according to your plan terms. Cancellation does not revoke credits already granted for the current paid period.
Third-Party Service Limitations
Animon AI uses third-party AI providers for video generation. Please note:
- •Failures caused by upstream AI provider errors will result in automatic credit refunds
- •Some AI providers prohibit generating videos from images containing photorealistic human faces — such attempts will be declined but not charged
- •Animon AI is not responsible for content policy restrictions imposed by third-party AI providers, but we ensure you are never charged for unsuccessful generations
How to Contact Support
Contact Support
Email us at support@animon.org with your account email and a description of the issue.
Provide Details
Include your order number, purchase date, and any relevant screenshots or error messages.
Review Process
Our team will review your billing or technical issue within 2-3 business days and respond with a resolution.
Contact Us
If you have questions about this policy or need assistance, please contact us.
Service Provider: animon.org
Email: support@animon.org